I thanked him and asked how long it would be and was told that it should be all ready by Saturday. He also mentions that they have to send my flywheel out to be resurfaced (No mention of any extra charges on my part). This time Deandre ** answers and says that they're working on my car now. Once more, I'm told that he isn't here yet but should be arriving in 15 - 20 minutes. (At this point I've never gotten any calls about any prices for a clutch or that they've started work on my car.) I call again at 12:00AM and ask for Kendall ** again. I'm told they didn't order anything and haven't even looked at my vehicle yet. I ask if they've gotten the clutch in they ordered. JI call at 10:00AM in order to get a status update on my car and was told by a different individual that Kendall will have to talk to me about it when he comes in at noon and to call back. He assures me this won't be a problem again and they will order the clutch right now so it will be in on the 14th. I have the car towed there before 11:00AM and meet with Kendall face to face handing him my keys to the vehicle that's in need of repair at his shop to get it done. (This is when I made the decision to bring my car there due to the price was the lowest and only shop capable of getting me home in time on the 17th.) I also informed him that I was from out of town and I needed my car before June 17th. He stated that he will "comp" the inspection fee (note that he never told me there was an inspection fee). I believe they are scammers and tried to get away with not putting in new parts that were paid for. I will never return to Pep Boys and will never recommend to anyone. Managers and assistant managers were never around to address the issue until I complained to corporate as I was sitting waiting for my vehicle to get serviced on the 3 try. They are happy to take your money, do a poor job in their service and then make you feel as you're the problem. I hope I don't get anymore attitude from the workers at Pep Boys. Today is the day, I will show up with the parts and receipt. (He could not explain the reason.) I said you did not tell me this and all I needed to do was bring back Pep Boys parts! I did not have the receipt on me at the time and could not return the same day as I was leaving on a trip. They refused to credit my account because they needed a copy of the receipt from the other place. I chose to get them done elsewhere and did show back up with their parts. I was told that if I should get them done somewhere else, bring back the parts and they will credit me 100%. I am not happy about the services and do not have peace of mind they are even done right or have a qualified person to work on brakes. I did complain and said that it does not take almost 24 hours to fix back brakes. I called and complained about the thumping noise and they said to bring in. The store was closed so I waited to call them back the next day. I drove around for a while on my own and the thumping noise came back. There was squeaking, but he assured me that this would go away after a few days since the brakes were new! I test drove the vehicle with the assistant manager and there was no thumping noise at the time. I received a called and said the vehicle was ready. Apparently, the shoes were not fitted properly. I called and returned to the store only to leave for another 3 hours. I went to pick up the vehicle and drove off.Īfter about 30 minutes of driving, the thumping sound came back. The part was on the way! I received a call 3 hours later and said the vehicle was ready. They said they got the wrong part and it would take a couple of hours. I had not here back from them after 3 hours, so I stopped by to check the status. They said they would check into the problem. The back breaks was making a thumping sound. I showed up earlier the next day than my appointment time. So now, I am inconveniencing their time for them breaking my parking cable. I wanted to come in earlier but they said they needed to get the part from the dealer and the service person does not come in until 11. I made an appointment to be the brake cable done at 12 noon the next day, but they were hesitant in making the appointment.
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